FAQ

Frequently Asked Questions

What does Definecta sell?

Definecta specializes in home lighting and ambient accessories, including table lamps, night lights, rechargeable lights, reading lights, motion lights, decorative lighting, and other accessories for creating comfortable spaces.

Are all Definecta lights rechargeable?

No. Power methods vary between products. Some may be rechargeable, while others may use batteries, USB power, or another specified power source. Please check the individual product description.

Do your lamps have adjustable brightness?

Some products may include dimming or multiple brightness settings. This will be clearly stated on the relevant product page where applicable.

Can I use the lights outdoors?

Only use a product outdoors if its product information specifically states that it is suitable for outdoor use and provides the appropriate protection for the intended environment.

Do bulbs come included?

This depends on the individual product. Please check the product description to see whether a bulb or integrated light source is included.

How do I place an order?

Choose your product and available options, add it to your cart, and proceed through checkout. The applicable price, shipping information, and available payment options will be shown before completing your purchase.

Can I change or cancel my order?

Contact definecta@outlook.it as soon as possible. If the order has not yet entered processing or shipment, we'll try to accommodate your request. Changes cannot be guaranteed once processing has begun.

How can I track my order?

Where tracking is available, tracking details will be provided after your shipment has been processed. You can also use our Track Your Order page where available.

What if my product arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photographs where appropriate. We'll review the situation and assist with the available resolution.